Privacy Policy

Infodazz Cloud respects the privacy and confidentiality of individuals and businesses using its websites, applications and cloud-based software products.

This Privacy Policy explains how personal information is collected, processed, stored, used, shared, retained and deleted in connection with our Services.

Infodazz Cloud is operated by Infodazz Cloud (“Infodazz”, “we”, “our” or “us”).

We process personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 and applicable rules as their respective provisions come into force.

This Privacy Policy applies to:

• Infodazz Cloud: https://cloud.infodazz.org
• Resto POS: https://restaurant.infodazz.org
• Finance Software: https://finance.infodazz.org
• Customer registration and subscription services.
• Business enquiry and demonstration requests.
• Administrative dashboards and authorized user accounts.
• Customer support, technical services and related communications.
• Future Infodazz Cloud products referencing this Privacy Policy.

Infodazz processes information for different purposes.

For website enquiries, account registration, subscription billing and direct communications, Infodazz generally determines why relevant information is collected and processed.

For restaurant, finance and other customer business records, the subscribing organization generally determines the purpose of collecting and using personal information.

In such cases, Infodazz generally processes personal information as a service provider acting on behalf of the subscribing organization, subject to contractual terms and applicable law.

Subscribing organizations remain responsible for providing appropriate privacy notices, obtaining required consent and establishing lawful grounds for their own data processing activities.

4.1 Website and Business Enquiries: Information may include name and business name, email address and contact number, business location, requested product or service, demo booking and enquiry details, and other information voluntarily provided.

4.2 Account and Subscription Information: Information may include business registration and contact details, account administrator details, authorized user information, subscription and invoice information, payment confirmation and transaction references, and login activity and account settings.

4.3 Restaurant Software Information: Depending on the features used, restaurant products may process customer names and contact numbers, restaurant orders and invoices, menu, pricing and billing details, payment and settlement records, employee accounts and activity records, and sales reports and operational information.

4.4 Finance Software Information: Depending on the features used, finance products may process customer and member details, contact and address information, account and financial product details, loan, savings, collection and installment records, receipts, transactions and ledger records, customer identity verification documents, guarantor, nominee or related-party information, and financial reports, audit records and supporting documents.

4.5 Technical Information: We may collect IP addresses, device and browser information, authentication events, system logs, error records, security events and relevant usage information.

Information may be processed for:

• Delivering and administering our Services.
• Customer registration and authentication.
• Subscription billing and payment confirmation.
• Supporting restaurant and finance operations.
• Customer support and troubleshooting.
• Platform security and fraud prevention.
• System monitoring, backup and maintenance.
• Compliance with legal and regulatory requirements.
• Responding to lawful government requests.
• Providing important product, security and service communications.
• Personal information will be processed only for purposes supported by an applicable lawful basis.
• We do not independently sell customer business data to third parties for unrelated marketing purposes.

Subscribing businesses retain their rights and ownership interests in the business records they create, upload and maintain.

Infodazz does not acquire ownership of customer restaurant or financial information solely because it is stored using our software.

Customers are responsible for the accuracy, lawfulness and authorization of the information they submit.

Infodazz may disclose relevant stored information when required or otherwise lawfully authorized by applicable laws, court orders, government directions, regulatory proceedings, investigations or valid audit requests.

Information may be disclosed to legally empowered authorities, including government departments, statutory regulators, tax authorities, courts, investigation agencies and cybersecurity authorities.

Depending on the request and applicable law, this may include:

• Business account and registration information.
• Customer identity and contact records.
• Restaurant billing and transaction records.
• Finance account and transaction information.
• Collection and repayment records.
• Subscription and payment information.
• Audit trails, security logs and activity records.
• Relevant documents and supporting records.
• Infodazz will take appropriate steps to assess the authenticity, legal authority and scope of requests before disclosing information.
• Where legally permitted, affected customers may be notified of the request.
• Information will not be disclosed merely because an unrelated third party requests access. Disclosure will be limited to what is permitted or required under applicable law.

Infodazz may engage third-party providers for hosting, infrastructure, payment processing, security, communications, technical support and other legitimate service purposes.

Such providers may process information only as appropriate for the relevant service and subject to applicable contractual and legal safeguards.

We do not disclose one subscribing organization's business data to an unrelated organization without appropriate authorization or lawful grounds.

Infodazz will implement appropriate technical and organizational safeguards for the information it processes.

Depending on the system and applicable requirements, safeguards may include authentication, access controls, encrypted communications, security monitoring, system maintenance and backup procedures.

Authorized access to customer information is restricted based on relevant operational requirements.

Although we take reasonable measures to safeguard information, no online system is completely free from security risks.

Applicable personal data breaches will be addressed, and notifications issued, in accordance with legal requirements.

Customer access to subscribed software and stored business information may be restricted, suspended or discontinued when a subscription expires, is cancelled or is not successfully renewed.

Customers are responsible for maintaining active subscriptions where continued access is required.

Information associated with an expired account may remain temporarily stored according to applicable retention schedules and contractual or legal obligations.

Infodazz does not guarantee perpetual storage or indefinite accessibility of data belonging to expired subscriptions.

Infodazz retains information only for periods appropriate to the relevant service purposes, contractual commitments and applicable legal requirements.

Retention periods may vary depending on the type of information, customer relationship and applicable statutory or regulatory requirements.

After expiry of the relevant retention period, and completion of any legally required notice or other process, eligible information may be securely deleted or anonymized.

Certain information may be retained for longer periods where required by law, including applicable tax records, financial records, security logs, accounting records, litigation holds and regulatory obligations.

Information retained for legal purposes will remain subject to applicable access restrictions and confidentiality obligations.

Customers should download or export important records while their subscription and relevant data access features remain active.

If a subscription is not renewed and data is subsequently permanently deleted following the applicable retention process, Infodazz does not guarantee restoration or recovery.

Renewing an account after its data has been permanently deleted does not automatically restore previous records.

Where data is no longer technically recoverable, Infodazz is not obligated to reconstruct deleted business records, financial transactions, invoices, collection histories or other information.

To the extent permitted by applicable law, Infodazz is not responsible for losses resulting solely from customer non-renewal and the lawful deletion of data following the applicable retention period.

These limitations do not affect mandatory data protection rights, legal retention obligations or responsibilities that cannot lawfully be excluded.

Subscribing organizations are responsible for preserving copies of records they are legally or operationally required to maintain.

This includes applicable restaurant invoices, sales records, financial accounts, payment documentation, customer information and audit records.

Platform backup mechanisms, where provided, are primarily intended to support service continuity and disaster recovery, unless a separate backup or archival service is expressly included in the customer's plan.

Backups are not a guarantee that any previously deleted account can be restored.

Our websites and applications may use cookies and similar technologies for authentication, essential functionality, security, preferences and website performance measurement.

Non-essential tracking or advertising technologies, where used, will be subject to appropriate disclosures and choices under applicable law.

Users may manage cookies through their browser settings.

Individuals may exercise applicable rights regarding their personal information, including access to information, correction, updating, erasure, withdrawal of consent and grievance redressal, as and when the relevant statutory provisions apply.

Requests relating to information controlled by a subscribing business should generally be addressed to that business.

Requests relating to Infodazz's own data processing activities may be directed to our designated privacy contact.

Infodazz will handle eligible requests in accordance with applicable law.

Infodazz's administrative and subscription services are intended for authorized business users.

Where subscribing organizations process children's personal information through a supported product, those organizations are responsible for obtaining any legally required authorization or parental consent and complying with applicable safeguards.

Our platform may contain links or integrations with third-party services.

Those providers may maintain separate privacy policies and processing practices.

Users should review the applicable terms and privacy disclosures of relevant third-party services.

Personal information may be processed using hosting infrastructure and service providers supporting our products.

Any cross-border transfer or processing will be subject to applicable laws, restrictions and contractual requirements.

Customers with regulated data residency requirements must verify supported hosting arrangements before using relevant services.

Infodazz may send account, security, subscription, payment, maintenance and other essential service communications.

Optional promotional communications will be subject to applicable consent and preference requirements.

We may revise this Privacy Policy to reflect changes in our products, data processing practices or applicable laws.

Updated versions will be published on the Infodazz Cloud website.

Where required, material changes will be communicated and additional consent obtained.

Individuals may submit privacy enquiries, correction requests, deletion requests or grievances using the designated contact details.

Infodazz Cloud

Operated by: Infodazz

Website: https://cloud.infodazz.org

Support Email: support@infodazz.org

Privacy / Grievance Email: support@infodazz.org

Privacy / Grievance Contact: support@infodazz.org

Registered Address: 2nd Floor, No.118, Ramayya Thevar Street, Natraj Nagar, Madurai, TamilNadu - 625016, India